If you plan on returning/exchanging an item, email us at firstname.lastname@example.org prior to shipping the item(s) back. We will issue you an RMA number to use for tracking purposes. As noted below, we recommend you return the items with tracking information. Iron Bell is not responsible for items that are not delivered or lost in transit.
Our policy lasts 30 days. The item must are received back by Iron Bell within 30 days of the item being marked "delivered" at your location to receive an exchange or refund.
To be eligible for a return, your item must be:
- Unworn (with the exception of trying on the item)
- Never washed
- No deodorant stains/cologne/odors
- No make-up stains
- In original packaging/contain original tags, when applicable (this does not refer to shipping packaging - this is any clear poly bags used to package shorts, etc.)
If the item is returned and deemed "used", contains stains, etc., we unfortunately will NOT be able to issue a refund. The item can be sent back to the customer, at their cost.
Additional non-returnable items:
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note shipping costs are non-refundable.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
Items can be exchanged and are handled in the same fashion as refunds - send us an email at email@example.com and we will help you out.
To return your product, you should mail your product to:
Iron Bell Apparel
8018 E Santa Ana Cyn Suite 100
Anaheim, CA 92808
The customer is responsible for paying shipping costs when returning/exchanging an item. We recommend shipping items with tracking information and/or insurance. Shipping costs are non-refundable.